Shipping Policy
Last updated: 1 October 20261Overview
From our door to yours. This page describes how Nexus Heath Care prepares, ships and delivers your order. It is part of our Terms & Conditions. We may revise it from time to time, and the date at the top shows the most recent change.
2Order processing
We prepare your order for dispatch within 3 business days. This starts once we have confirmed your prescription, your insurance information (if it applies to your order) and that the product is in stock.
Good to know: orders are not dispatched on weekends or public holidays.
3Delivery time
How long delivery takes depends on where you live and on stock levels.
In most cases, standard orders arrive within about 7 business days of dispatch. Faster shipping may be possible if you ask, so please reach out if you need your order sooner.
4Tracking your order
When your order leaves us, we will send tracking information to you by email or phone. Use it to follow the parcel until it is at your door.
5Delays and problems
Your order may arrive later than expected for reasons such as:
- Delivery details that are wrong or incomplete
- Problems confirming your insurance coverage
- Hold-ups at the shipping carrier
We cannot be held responsible for delays that come from outside carriers, but we will work with you to sort out any issue. To help avoid trouble, please check your address and phone number carefully when you place your order. If you need to send something back, see our Refund & Return Policy.
6Contact us
Need help with a shipment? We are glad to assist.
Nexus Heath Care
4245 Overton Ave, Nottingham, MD 21236-4011, United States.
Phone: +1 (443) 857-2800
Email: info@nexusheathcarellc.com